1. Introduction

Eclorix ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

This Privacy Policy applies to all information collected through our website, products, services, and any related communications. We are committed to maintaining the confidentiality and security of your personal information in accordance with applicable privacy laws and regulations.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you interact with our services, including:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely through third-party payment processors)
• Communication preferences and correspondence with us
• Product registration and warranty information
• Technical support inquiries and related information
• Marketing preferences and subscription information
• Professional information when relevant to business inquiries

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Referral sources and navigation patterns
• Time stamps and session duration
• Geographic location data (general region only)

2.3 Product Usage Information

Our hardware devices are designed with privacy in mind and do not collect or transmit personal usage data. However, we may collect:

• Device registration information for warranty purposes
• Firmware version information for support and updates
• Error logs when voluntarily submitted for technical support

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Processing and fulfilling your orders and transactions
• Providing customer support and technical assistance
• Communicating about products, services, and updates
• Improving our website, products, and services
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and unauthorized access
• Conducting business analytics and market research
• Managing warranty claims and product support
• Sending important security updates and notifications
• Maintaining accurate business records

We process your personal information based on legitimate business interests, contractual necessity, legal compliance, and your consent where required by applicable law.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and technical support services
• Legal Requirements: When required by law, regulation, court order, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality agreements
• Consent: With your explicit consent for specific purposes
• Professional Advisors: With lawyers, accountants, and other professional advisors under confidentiality agreements

All third parties with whom we share information are required to maintain appropriate security measures and use the information only for the specified purposes.

5. Data Security

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest using industry-standard protocols
• Regular security assessments and penetration testing
• Access controls and multi-factor authentication procedures
• Employee training on data protection practices and confidentiality
• Secure data centers with physical access controls
• Regular backup procedures and disaster recovery planning
• Incident response procedures for potential security breaches
• Continuous monitoring of systems and networks

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We continuously review and update our security practices to address emerging threats and maintain the highest standards of data protection.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• Contractual obligations

When we no longer need your personal information, we will securely delete or anonymize it using industry-standard data destruction methods. We maintain detailed records of our data retention and destruction practices to ensure compliance with applicable laws.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

• Access: Request access to your personal information and details about how we process it
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and business requirements
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing under certain circumstances
• Withdrawal of Consent: Withdraw consent where processing is based on consent
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and collect information about how you use our services. For detailed information about our use of cookies, including how to manage your preferences, please refer to our Cookie Policy.

You can control cookies through your browser settings, but please note that disabling certain cookies may affect the functionality of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent authorities
• Certification schemes and codes of conduct
• Binding corporate rules where applicable

10. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending email notifications to registered users for significant changes
• Providing notice through our website or other communication channels
• Obtaining your consent where required by applicable law

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns and will respond to your inquiries within a reasonable timeframe. For urgent privacy matters, please indicate the urgency in your communication.